Exceptions / non-returnable itemsUpdated a year ago

As items purchased on SHELFLIFE are already marked down, they cannot be returned or exchanged. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or part of any discount promotion.

To start a return and refund, you can contact us at [email protected]. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].